You can contact us and mention the support case below for assistance. Have you read the western digital my passport ultra manuals, presented on, but still have questions or maybe you need advice from other ask it right here How to set/reset password on usb or external hard drives using bitlocker drive encryption recovery this is how you open a western digital my passport external hard drive.
We ensure maintaining high quality and standards while manufacturing the devices We stand behind our products throughout the device's factory warranty period and would be happy to help determine the root cause of this abnormal behavior and help replace your in-warranty drive for you. A unique storage solution for thin and light systems, slimmer notebooks, as we. "How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product": Slim is the worlds thinnest 1TB hard drive: 2.5-inch WD Blue 7mm hard drive. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. Compared to the Elements, the Ultra adds WD’s backup. "Setting up and using WD Security and WD Drive Utilities": The Ultra model we’re reviewing today is the middle tier sitting between the less expensive Elements Portable and the pricier Slim. For your convenience we placed links to useful articles below providing more information about testing a WD drive for problems. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally.
We are sorry to hear about your My Passport Slim drive which may have malfunctioned so soon and thanks for your time reviewing this product.